A number of our members have commented they cannot understand how c2c keeps topping the league tables for best train operator, especially following the disruption encountered on the line during November 2005. c2c's performance is measured by Punctuality & Reliability, more details of which can be found here.

We have therefore implemented this form so we better record your feedback on delays & cancellations to c2c services. Please give us as much information as you can; were c2c staff helpful, were you kept informed of developments, were the departure screens showing the correct information, every piece of information helps us build a fuller picture of any problems on the line.

Where trains are affected, please be sure to state a station, scheduled departure time, and destination, so we can identify the specific service involved.

Click here to view the log.

Please note this form is moderated and your postings will NOT immediately appear in the incident log. This is to cut down on 'spam' entries and to avoid any derogatory remarks from being posted. However please be assured we read and collate all entries.

You can also subscribe to our occasional email newsletter, sign up here

Updated 04/12/2005