This page keeps a track of disruption on the c2c line, as reported by TRUG members: You can add to the log here.

This page contains February 2006 & prior....

Name: Jane Dyer
Date_Of_Problem: 17.02.06
Time_of_Problem: 19.00
Station: Laindon
Problem: Other

Details_of_incident

The 18.25 from Fenchurch Street stopped at Laindon. Waited. Train eventually cancelled due to "fault". Passengers told to go to other platform for "following" train. Train arrives (the 19:18 scheduled service.) Passengers, including young children and elderly folk, had to go all the way back over the footbridge etc. to get on train, the driver of which had obviously not been told of the previous problem, and was trying to close doors before all passengers had got on. Despite four e-mails and two letters to C2C Rail, (one to the Managing Director and one to Customer Services Manger) I have not had the courtesy of a response. Disgraceful. All help welcome as to how to get C2C to reply, and take notice of my complaint.

Name: ryan price
Date_Of_Problem: 27.02.06
Time_of_Problem: 8.30
Station: Chafford Hundred
Problem: Cancellation

Details_of_incident

Train was due to arrive at 8.30, 8.30 came and the train was still being displayed as due to arrive in one minuet. All of a sudden it disappeared from the display and was cancelled, apparently due to a broken down train in the Tilbury area. Again this shows that at the first sign of trouble passengers on the Chafford Hundred branch line are the ones to be affected. I can forward an e-mail from Mr Ken Worland at C2C basically admitting that we at Chafford Hundred are not deemed as important as passengers on the Basildon line.

Name: Steven
Date_Of_Problem: 15/02/2005
Time_of_Problem: 8.41
Station: Basildon
Problem: Other

Details_of_incident

8.41 ex Basildon short formed with 8 instead of 12 coaches. Reduction due to vandalism at Shoebury depot.

Name: Gareth
Date_Of_Problem: 14/02/06
Time_of_Problem: 0814
Station: Upminster
Problem: Other

Details_of_incident

The 0814 train was reduced from 12 cars to 8 this morning meaning it was very overcrowded

Name: Nilkanth
Date_Of_Problem: 18/01/2006
Time_of_Problem: 10am
Station: Chalkwell
Problem: Cancellation

Details_of_incident

There were no details at all given to us. People just said we don't know. Staff weren't told when the next service was and where it was going. More information please!

Name: Gareth
Date_Of_Problem: 24/01/06
Time_of_Problem: 0814
Station: Upminster
Problem: Cancellation

Details_of_incident

The 0814 was cancelled without explanation or announcement to give reasons why, again poor communication from C2C staff

Name: Rebecca Price
Date_Of_Problem: 20.01.2006
Time_of_Problem: 07:30
Station: Chafford Hundred
Problem: Cancellation

Details_of_incident

I arrived at Chafford Hundred Station for the 07:40am train on the above date. Due to the overhead line damage at Leigh on Sea, this train was cancelled and a shuttle service was put in place. The shuttle service was about every 30 mins. Staff at Chafford Hundred station advised customers travelling to either go to Grays for the train going via Rainham (this was supposed to be the quickest option) or to wait at Chafford Hundred station for the next train which was still another 20 minutes away. A lot of customers went for the first option of travelling to Grays for the train via Rainham including myself. As the train pulled in to Grays station a train going to Fenchurch Street also pulled in on the opposite platform. As you can imagine there was a huge rush of customers trying to get to the Fenchurch Street Station bound train. As we approached the train it pulled off! This was very frustrating as we were advised to go to Grays by staff at Chafford Hundred Station, surely somebody at Chafford Hundred should have advised staff at Grays that we were enroute to Grays and that the train should wait! We then had to wait another 20 mins for the next train.

Name: john larkins
Date_Of_Problem: 19&20jan06
Time_of_Problem: allday
Station: Pitsea
Problem: Delay

Details_of_incident

no information local staff not advised of situation. why not run trains all stations in situations like this-c2c---confusion to chaos i give up with them

Name: Kathy Elson
Date_Of_Problem: 20th jan
Time_of_Problem: 06.32
Station: Chafford Hundred
Problem: Cancellation

Details_of_incident

again train cancelled todays excuse electrical problems husband had to drive me to Upminster which takes time on his journey for work i am then late for work, wy should i be reprimanded because c2c cannot get their act together again put up fares for works and a better service pay money to put in new barriers at Chafford for people to still walk through because the barriers are left open and basically you guards their dont give a monkeys and are too busy talking to worry about anything else thats going on. C2C need to buck up their ideas, delays on trains coming home, all we get is excuses, they want to spend the morning on packed delayed trains uncomfortable journey irate customers its horrible.

Name: Kathy Elson
Date_Of_Problem: 19th
Time_of_Problem: 06.30
Station: Upminster
Problem: Other

Details_of_incident

over head line problems, packed trains, they have the cheek to up the fares and the same thing happens year in year out, on coming home announcement says 5.02pm heading Grays leaving platform one get on the train it leaves then turns out when leaving Upminster the next stop is Laindon, not Ockendon because no one cared to say the train was on another platform, my husband then had to come and collect me, this is disgusting.

Name: Adrian Deacon
Date_Of_Problem: 18/1/06
Time_of_Problem: 0810
Station: Basildon
Problem: Delay

Details_of_incident

Severe delays of over one hour getting to Limehouse and massive overcrowding as a result. Virtually no updates or explanation announcements.

Name: Lisa Marchant
Date_Of_Problem: 19&20 Jan
Time_of_Problem:
Station: Chafford Hundred
Problem: Cancellation

Details_of_incident

Yesterday, 19.1.06, arrived at Chafford to find one of the staff telling everyone that there were no trains, they weren't laying on buses and they didn’t' think that there would be any trains for at least another hour. Fed up, I went home and returned to the station at 9.00. As luck would have it, there was a train at 9.09 which went to Upminster. Waited at Upminster and got on a packed train - standing room only - arrived at work at 10.00am (over an hour late). Getting home, arrived at Fenchurch Street at 5.40 to find the concourse full of people, blank announcement boards and one member of staff telling everyone to listen out for announcements. I managed to get on the late running 5.47 which was empty. After the doors had shut, the driver then announced that the train would terminate at Pitsea and not at Grays - not good for the people on the platform who could have got on this train to Pitsea. This morning, 20.1.06, again arrived at Chafford to find all staff in the station office telling people as they came up to the window that there were no trains and that they had no information so couldn't help anyone. Eventually, a train arrived at 8.50 which went to Fenchurch Street - this train was empty when it arrived at Chafford. Again arrived nearly an hour late for work. It would have helped to make an announcement to say that they had no information that would have been better than nothing !! I can't believe that all the station staff didn't have any information. Everyone was standing around, not knowing what was going on and being told that there were probably trains running from Grays but they would be packed and, of course, you had to find your own way to Grays. There were no buses or taxis around. Again, when things go wrong, c2c are unbelievably useless at passing on information and advising you of the best way to get to or from work. They just don't care.

Name: Julia MacIntyre
Date_Of_Problem: 19/01/06
Time_of_Problem: 7:30
Station: Ockendon
Problem: Cancellation

Details_of_incident

At 7:30 an announcement was made that our train had been cancelled, it was due in at 7:32, we waited for the next train which was due at 7:45 but was 10 minutes late and was jammed packed. We got to Fenchurch Street at 8:10. I checked the C2C website but there was not much information to hand and certainly no apology for the disruption. I telephoned the National Rail Service the person told me that the C2C service was now back to normal with some delays only, when I arrived at Fenchurch Street at 4:10, it was clear that there were still a number of cancellations and delays, the train that I needed was in the platform and instead of being 4 coaches it was an 8 coacher (funny we have complain for a while that the 4:20 train to Grays needed to be upgraded to an 8 coach train and we were told that it was not possible) anyway the train was packed, but left on time and I reached Ockendon at 4:50 the correct time. However when I travelled today Friday 20th, I went to Upminster instead and got the first train out, a little slow in places but still late for work.

Name: Sharon Tapley
Date_Of_Problem: 19/01/06
Time_of_Problem: 1700
Station: Fenchurch St.
Problem: Delay

Details_of_incident

Went for the 1711 train to Tilbury Town. Arrived Fenchurch St 1700 to chaos. The station concourse and platforms were full of people. No information was forthcoming. Decided to board a train for Upminster. Thinking that at least this would get me closer to home. After standing on the train for 10 minutes, an announcement was made that the train was not now going to Upminster. Everyone piled off and I then boarded a train for Grays. It was not until the train left Fenchurch Street at 1733 that an announcment was made by the driver that the train was in fact going through to Pitsea. Finally arrived Tilbury Town 1830. Arrived Grays station 20/01/06 for the 0915 train which was cancelled. The 0929 arrived 0933.

Name: LThompson
Date_Of_Problem: 19/01/06
Time_of_Problem: 17:30
Station: Fenchurch St.
Problem: Delay

Details_of_incident

At Fenchurch Street station there was no organisation of what was going on. There was a complete lack of communication and it was hard to work out what trains were going where since information kept getting changed.

Name: Melanie Reilly
Date_Of_Problem: 20/01/06
Time_of_Problem: 08:05
Station: Grays
Problem: Cancellation

Details_of_incident

08:07 cancelled. However 08:04 didn't wait a few minutes more. Had to wait for the 08:16. The main screen on Platform 2/3. Didn't refresh only had disruption information about Mainline - No information about training into London. Again couldn't hear tanoy announcements due to no speakers at far end of platform 1

Name: Andy Rogers
Date_Of_Problem: 19/01/2005
Time_of_Problem: 16:20
Station: Fenchurch St.
Problem: Delay

Details_of_incident

Got to Fenchurch Street at 16:20 expecting to get the 16:33 since in my innocence I didn't expect the Fenchurch Street-Pitsea services to be affected. Boy was I wrong. There was no sign of any Tilbury Loop service on the boards, plenty of "main line" trains of course, and no announcements. After much hanging around I asked a member of staff whether I should start walking home seeing as I live in Purfleet and there were no services indicated. He said that Tilbury Loop services were starting at Barking and told me to get the 16:45 from platform 2. I asked why there were no announcements about our trains starting at Barking and he said he did not know. Onto the 16:45 together with most of the rest of Essex, an announcement was suddenly made that Barking-Grays services were now to be replaced by buses from Barking, and then that the 16:45 was to be moved from platform 2 to platform 4 and could we make our way slowly and safely to platform 4. Onto the new 16:45 on platform 4 and then I phoned c2c Customer Services to ask them to confirm that the problem was at Leigh, when the woman assented I asked her why Tilbury services were being replaced by buses since the Tilbury Loop is nowhere near Leigh. She advised me to call Network Rail and ask them, but I asked her "But you are c2c Customer Services aren't you? Should you not know about your own services?". Eventually I advised her to resign and hung up. I arranged for my wife to pick me up at Upminster so stayed on the train at Barking, the announcement about Tilbury Loop services at Barking was in any case incomprehensible and there were a lot of confused people milling about there. Tilbury Loop passengers who travelled between 17:00 and 18:00 tell me of chaos, main line trains leaving half-empty whilst Tilbury Loop passengers were pushed from pillar to post. c2c must have a lot of regard for TRUG if they feel they can repeatedly treat Tilbury Loop passengers in this manner. I hope that TRUG will be demanding an explanation from c2c, to be published on this web site, and also a promise that c2c will stop jettisoning Tilbury Loop services whenever anything goes wrong as they have all along so far. The alternative is to set up a far more militant User Group using such strategies as refusing to pay fares and sitting-in on trains - and after my experiences last night and this morning I would be more than prepared to take part in such activities.

Name: Melanie Reilly
Date_Of_Problem: 19/01/06
Time_of_Problem: 07:55
Station: Grays
Problem: Cancellation

Details_of_incident

Grays station jam packed as three trains cancelled in succession. Announcements few and far between. The far end of the platform no announcements can be heard, as no speakers at that end

Name: Melanie Reilly
Date_Of_Problem: 19/01/06
Time_of_Problem: 17:30
Station: Fenchurch St.
Problem: Cancellation

Details_of_incident

Again problems with the mainline and they cancel everyone of the branch lines services from 04:20 Finally a train at 17:05 via Rainham. However choas reined supreme, as not enough tanoy annoucements,platform changes at last minute, platform monitors incorrect/ Stuck train on Platform 3 (24 Hours) They mentioned Rainham (buses from Barking), however in 35 minutes on the station NOT ONE MENTION of trains via Chafford Hundred. Branch line again the most affected. Main line well let's keep them happy. We obviously not give too hoots about the branch line

Name: David Penman
Date_Of_Problem: 20/01/06
Time_of_Problem:
Station: Chafford Hundred
Problem: Delay

Details_of_incident

Went for the 8.30 train. Information on the screen kept changing. Staff at the station said they didn't know when/if a train would appear. many passengers left to go home. I stuck with it and got a train at 8.50. the information screen changed 8 times within 5 minutes in relation to the train I eventually got.

Name: Donna Price
Date_Of_Problem: 19/01/2006
Time_of_Problem: 6.15
Station: Fenchurch St.
Problem: Cancellation

Details_of_incident

Severe delays to all services out of Fenchurch Street. I was aiming to get the 6.22 to Shoeburyness (I live in C100). There were limited announcements, people didn't know which trains were going where. It also always seems that the Chafford line always comes off worse in these circumstances. The 6.22 was cancelled but no announcement was made to inform us of this. I therefore ended up getting what should have been the 6.33pm.

Name: Alyson Crawford
Date_Of_Problem: 19/01/2006
Time_of_Problem: 17:50
Station: Fenchurch St.
Problem: Delay

Details_of_incident

We all appreciate that problems occur but the communication during such times is really bad. Last night trains were coming and going at Fenchurch Street but few announcements were made and when they were we couldn't hear them. Staff were not available on the platforms to ask and I'm sure people either got on the wrong train or missed trains because of the confusion. Why weren't the displays working anyway? It seems when one thing goes wrong everything else goes into chaos. Couldn't the trains that do run on days when there are delays stop at all stations so as to get people on the move? Overall not impressed with the service - especially since the fares have gone up too!!

Name: C Rimmer
Date_Of_Problem: 19/01/06
Time_of_Problem: 14.30
Station: Fenchurch St.
Problem: Cancellation

Details_of_incident

Due to the problems with the service over the last few days I was keeping an eye on the C2C website because I needed to get the 14.30pm from Fenchurch St to Chalkwell. According to the website this train was ok. When I reached Fenchurch St it had been cancelled as had all the semi-fast trains to Shoeburyness. This was not evident on their website and caused me to miss an important engagement which I have subsequently had to rearrange. Very inconvenient.

Name: Lorraine Baker
Date_Of_Problem: 19.01.06
Time_of_Problem: am&pm
Station: Fenchurch St.
Problem: Delay

Details_of_incident

Due to overhead lines being down I arrived at Fenchurch St on 19th January 2006 at approximately 16:15 to find the next Shoeburyness train was due to leave at 17:00. I waited on the relevant platform when noticed someone I know to get off at Benfleet go across to another platform. No announcement was made that a 16:45 train has been added to the timetable. I got on this train when it arrived. However it then changed to the 17:05 and the 16:45 was moved to a different platform. An announcement was made on the platform most of us on the train did not hear. I decided to stay put but then the departure time was changed from 17:05 to 17:18 (again no announcement). Then there was an announcement that the train I was sitting on was being cancelled. Then the Grays train on the opposite platform was changed to a Shoeburyness train and this eventually left Fenchurch Street at 17:05. The staff at Fenchurch St were either racing about trying to sort out trains or just milling about with blank expressions on their faces. The platforms were extremely crowded and the whole situation was one of chaos. Today Friday 20 January the trains are still not running to the regular timetable but I did get into Fenchurch Street at my normal time. This was on top of the journey in the morning from Benfleet to Fenchurch Street where there was no-one actually telling people that all London-bound trains were leaving from platform 2 instead of platform 1 as usual. I was 30 minutes late getting into Fenchurch that morning and just over an hour late on the return journey to Benfleet.

Name: Nick Headley
Date_Of_Problem: 20/01/06
Time_of_Problem: 06:51
Station: Basildon
Problem: Delay

Details_of_incident

Arrived at station to discover that the previous days problems were not fixed, despite the amount of time that had passed. No announcement at all until such time as the train was actually in sight (Thanks!). 6:26 train arrived at 7:03 with people hanging off the luggage racks. Waited for next train (6:36) which according to the boards was the 7:05 until it arrived on the platform, when it changed back. Train was inordinately slow - particularly once out of Barking. Late for work again.

Name: Nick Headley
Date_Of_Problem: 19/01/06
Time_of_Problem: 19:40
Station: Fenchurch St.
Problem: Delay

Details_of_incident

Arrived at Fenchurch Street to be greeted with a crowded concourse, no trains and no information. The staff were under a lot of pressure from angry commuters, but seemed to refuse to update their customers over the tannoy, saying that they didn't have any information.

Name: Nick Headley
Date_Of_Problem: 19/01/06
Time_of_Problem: 06:50
Station: Basildon
Problem: Other

Details_of_incident

Problem listed as other due to the sheer ineptitude of the service. Due to the overhead line problems at Leigh, all trains cancelled. There was not one announcement at Basildon station during the 30 minutes that I was stood waiting there. Also no announcement/apology on the train for the severe overcrowding. I got off at Laindon in the hope of getting on a standing train and did (although National Rail Enquiries were ill-informed that all of these were cancelled).

Name: Christine Barret
Date_Of_Problem: 19th Janua
Time_of_Problem: am pm
Station: Benfleet
Problem: Other

Details_of_incident

Yesterday was a total nightmare. It started in the morning at Benfleet with staff not knowing what station trains would be arriving on and having to change stations three times. The evening was even worse at Fenchurch Street where nobody knew what train was going where. Announcements were made as to what stations particularly trains were going to minutes before it was due to depart and even then changes were made. This morning I was on the 7:10 train that arrived at Benfleet 20 minutes late but at least it went straight through to Fenchurch Street

Name: Paul Dresner
Date_Of_Problem: 19-20/1/06
Time_of_Problem:
Station: Southend Central
Problem: Delay

Details_of_incident

Thursday 19/1/06 think I got on the 644 departure although it left SC at 700, arrived Fenchurch street around 8.00. Went home on the liverpool street line. Friday 20/1/06 - as above (the 658 train wasn't due to leave until 715. Arrived Fenchurch Street around 8.00

Name: Ian Mills
Date_Of_Problem: 19/01/06
Time_of_Problem: 1735
Station: Fenchurch St.
Problem: Delay

Details_of_incident

Mass confusion due to earlier problem. Was told 1735 basildon train was on platform 4. got on this train to find was all stations and terminating at laindon. Got on the correct train at platform 1, supposed to be semi fast, only to leave just after the slow train. took nearly an hour to bas as was stuck behind the slow one. No one knew what was going on as normal, things must improve!!!!

Name: Ian Mills
Date_Of_Problem: 19/01/06
Time_of_Problem: 0740
Station: Basildon
Problem: Delay

Details_of_incident

Massive confusion this morning due to overhead line damage. Train pulled in at 750. was only 8 coaches and struggled to get on. was told would stop at all stations and by Upminster was no point stopping as people couldn't get on or off. Well done c2c as no info given and i pay £2540 for this kind of service!!

Name: Marcus Roberts
Date_Of_Problem: 19/01/06
Time_of_Problem: 08.07
Station: Grays
Problem: Cancellation

Details_of_incident

Overhead line problem between Leigh-on-Sea and Shoeburyness. Not even the station employees knew when the train would turn up. At 08.24 I decided to work from home and miss important meetings.

Name: Marcus Roberts
Date_Of_Problem: 18/01/06
Time_of_Problem: 21.05
Station: Fenchurch St.
Problem: Delay

Details_of_incident

Overhead line problem in the between Leigh-on-Sea and Shoeburyness. The 21.05 train was postponed, NO announcements were given. I disembarked at 21.26 and still no announcements. I completed most of the journey by tube/taxi

Name: Lee Ballard
Date_Of_Problem: 18/01/06
Time_of_Problem: 19.40
Station: Pitsea
Problem: Other

Details_of_incident

On board the 19.00 from Fenchurch St, we were terminated at Pitsea @ c19.40 and told there would be a bus replacement service provided due to the overhead line problems. The first bus did not arrive for 1 hour and the driver immediately had to phone (I guess his boss) to advise more would be needed as tere were approx 300 people waiting. The bus ride was prompt (thank you driver) but it meant I didn't reach Chalkwell until 21.20

Name: Pauline Cridland
Date_Of_Problem: 19/01/2006
Time_of_Problem: 07.20
Station: Grays
Problem: Delay

Details_of_incident

Lack of communication between Control and Grays Station resulted in the operator trying to make announcements to passengers based on what he could see on the computer screen. The 07.24 was showing until 07.20 when it appeared to be cancelled from the computer. At this stage the 07.32 via Rainham to FS was shown on his computer as becoming a shuttle to Upminster via Ockendon. Attempts to contact Control to confirm this proved fruitless so the Grays station announcements were to the effect that passengers requiring Chafford/Ockendon/Upminster should board the train arriving at platform 3. There was a large movement towards this train which arrived carrying passengers who had just come from Chafford Hundred and Ockendon to Grays. On boarding the train, which was naturally very full, the passengers already on board left as they did not wish to go back to Upminster. At around 07.30 the driver announced that the train was in fact the 07.32 via Rainham. A large number of passengers then had to alight from the train as they required the other route. The very crowded train left at around 07.40 leaving behind many confused passengers on the platform who were still unsure where the train was going as announcements on the platforms were muffled and unclear.

What was predominant from the whole affair was that Control were failing to keep their staff on the ground fully informed as to what was happening. As the wires had been down for some time by now, surely the fabled "Recovery Plan" should have been in place with the overall co-ordinator in charge of speaking to the stations along the route? Also at the far ends of Platform 1 it was impossible to hear the announcements properly. Passengers therefore started to congregate near the door to ask gate staff what the announcements actually were saying.

Name: Matt
Date_Of_Problem: 19/01/2006
Time_of_Problem: 06:56
Station: Benfleet
Problem: Delay

Details_of_incident

Overhead line damage causing big delays. I was annoyed that this information was provided regarding delays and platform changes. Is a hand written sign too much to ask? Naturally all of the staff were involved in deep conversation in the foyer rather than directing passengers to the correct platform.

Name: Michelle Deane
Date_Of_Problem: 28/12/05
Time_of_Problem: 16.55
Station: Upminster
Problem: Cancellation

Details_of_incident

Having just missed the earlier train by seconds as it was 2 mins early. This train was then canc. Next Train slightly delayed. Thefore over an hour wait in he snow for the next train. Ended up with the Flu as a result. This is totally unacceptable. All other services have far more regular trains, which are almost empty. The ockendon trains are not regular enough do not stop at West Ham or Limehouse in the morning rush hour. They are so crammed by the time they come to Ockendon, some days we are unable to board the train. Get Resl. We are also charged extremely high fares on this service compared to other services.

Name: Michelle Deane
Date_Of_Problem: 15/12/05
Time_of_Problem: 08.03
Station: Ockendon
Problem: Cancellation

Details_of_incident

Another one of far too many cancellations on this service, which does not provide enough regular trains.

Name: Michelle Deane
Date_Of_Problem: 18/11/05
Time_of_Problem: 17.24
Station: Upminster
Problem: Cancellation

Details_of_incident

Nearly 40mins wait until the next train. Had to get a cab as had an appointment.

Name: Michelle Deane
Date_Of_Problem: 7/11/05
Time_of_Problem: 07.46
Station: Ockendon
Problem: Cancellation

Details_of_incident

Name: Michelle Deane
Date_Of_Problem: 8/11/05
Time_of_Problem: 07.46
Station: Ockendon
Problem: Cancellation

Details_of_incident

No trains - one buss cannot take the amount of people travelling. Therfore none of us at Ockendon were able to board the buss. Got a bus backwards to Grays had to stand on the top deck of the bus. Took 40mins to get there therfore hour and half late for work NOT ACCEPTABLE

Name: Michelle Deane
Date_Of_Problem: 30/11/05
Time_of_Problem: 07.46
Station: Ockendon
Problem: Other

Details_of_incident

Train pulled in on wrong platform. Driver did not wait for passengers to get back over the brige. Therfore all missed the train.

Name: Michelle Deane
Date_Of_Problem: 8/12/05
Time_of_Problem: 07.46
Station: Ockendon
Problem: Cancellation

Details_of_incident

One of Many recent Cancellations

Name: Miss Michelle-An
Date_Of_Problem: 12/12/05
Time_of_Problem: 08.03
Station: Ockendon
Problem: Cancellation

Details_of_incident

One of many recent Cancellations

Name: Steven
Date_Of_Problem: 05/01/2005
Time_of_Problem: 6.58
Station: Basildon
Problem: Cancellation

Details_of_incident

Due to a fault on the train

Name: Greg
Date_Of_Problem: 03/01/2006
Time_of_Problem: 17:32
Station: Chafford Hundred
Problem: Delay

Details_of_incident

The train leaving Fenchurch Street chugged along and arrived at Chafford Hundred 11 minutes late. Not the biggest problem you might think, but when it means you've missed you bus across Chafford and they are only half hourly, this 10 minutes, instantly turns into a 30 minute delay on a journey, which should only be just over 32 minutes anyway. Delayed trains mean the bus service is not used as much and Town And Country are complaining about the economics of the route. Clearly C2C are adversley affecting the amount of bus users in Chafford Hundred and therefore the profits of Town and Country and the viablity of our bus service.

Name: Joanne Peters
Date_Of_Problem: 3.1.06
Time_of_Problem: 07.30
Station: Grays
Problem: Other

Details_of_incident

Ticket machine on London side outside of station failing to issue tickets. Queued for 15 minutes to buy ticket at ticket office and informed there had been a problem all morning but staff were too busy to look at machine as it was the first day of new fares during peak.

Name: Gareth
Date_Of_Problem: 3/1/06
Time_of_Problem: 0814
Station: Upminster
Problem: Other

Details_of_incident

I have to change there every day as the branch trains do not stop at limehouse, the 814 service was reduced from 12 coaches to 8.

Name: Matt
Date_Of_Problem: 28/12/2005
Time_of_Problem: 07:44
Station: Benfleet
Problem: Delay

Details_of_incident

Train late - yet again. The 07:42 and 07:44 seem to be late at least 50% of the time (unless of course they are cancelled)

Name: Andy Rogers
Date_Of_Problem: 28/12/05
Time_of_Problem: 8:20
Station: Purfleet
Problem: Other

Details_of_incident

Nice Christmas timetable c2c! 8:20 from Purfleet this morning was four cars. The train was already packed, one or two seats left and lots standing in the front two coaches. Passengers getting on at Rainham, Dagenham Dock etc. had no chance at all of a seat. Get to Fenchurch Street and what's this? "Main line" trains eight cars? There's a surprise. The driver said he had contacted Control and told them that passengers were left at stations en route and that he had advised them to make the train eight coaches tomorrow and Friday. c2c doing something for Tilbury loop passengers...don't hold your breath folks.

Name: Lisa Aldham
Date_Of_Problem: 19/12/05
Time_of_Problem: 17.49
Station: Rainham
Problem: Delay

Details_of_incident

Train departed Fenchurch Street at 17.26 and arrived late 17.53 (due 17.49) into Rainham

Name: Aldham
Date_Of_Problem: 19/12/05
Time_of_Problem: 08.49
Station: Rainham
Problem: Delay

Details_of_incident

Train was delayed into Fenchurch Street by 25 minutes. We only got to why we were delayed once the driver had passed the where the problem signals was.

Name: Angie Thorne
Date_Of_Problem: 19 Dec 05
Time_of_Problem: 18.10
Station: Barking
Problem: Delay

Details_of_incident

The 17.56 from Fenchurch St via Rainham pulled into Rainham 10 minutes late as we were sitting outside Barking for a long while and it was very slow moving.

Name: Sue Waters
Date_Of_Problem: 19/12/05
Time_of_Problem: 09.06
Station: Rainham
Problem: Delay

Details_of_incident

Points failure again. Stopped outside Barking for some 10 minutes before there was an announcement. I did hear something on the TV about delays with c2c but when I arrived at Rainham they said everything was O.K. Lack of communication again.

Name: Joanne Peters
Date_Of_Problem: 19.12.2005
Time_of_Problem: 11.00
Station: Fenchurch St.
Problem: Delay

Details_of_incident

The 11.05 Fenchurch Street to Grayas running late. Eventually left 20 minutes late at 11.25.

Name: Angie Thorne
Date_Of_Problem: 19 Dec 05
Time_of_Problem: 8.49
Station: Rainham
Problem: Delay

Details_of_incident

Had a delay into Fenchurch Street on the 8.49 from Rainham. Due to arrive at Fenchurch Street at 9.17 - it pulled in at 9.39. The train was slowing moving from Barking and stopped outside of Limehouse for at least 5 minutes. We had no information from the driver as to the delay until we finally pulled out of Limehouse. He then announced the problem was due to signal trouble at Limehouse. The reason he did not tell us before - he didn't know himself until he had passed the problem signal. How can the drivers not know of problems on the line until they have passed them. Seems not only a lack of communication to the commuters, but c2c can't seem to communicate with their drivers either.

Name: Steven
Date_Of_Problem: 19/12/2005
Time_of_Problem: 9.25
Station: Basildon
Problem: Delay

Details_of_incident

Arrived Fenchurch Street 11 minutes late. No announcement, explanation or apology.

Name: Adrian Brown
Date_Of_Problem: 19/12/05
Time_of_Problem: 0905
Station: Limehouse
Problem: Delay

Details_of_incident

(Signal failure, east of Limehouse.) The Up Rainham route train due Fenchurch St. 0915 (through Grays 08.38) was delayed between Barking and West Ham, then stopped 2-3 times for up to 5 mins between there and Limehouse (23 mins late by now). The only explanation was one Driver's announcement, after departure from Limehouse, "Sorry for the delay, it was a signal failure approaching Limehouse, which I wasn't told about until we got to it". Other Up trains around that time would also have been affected.

Name: Ivy Dickson
Date_Of_Problem: 19/12/2005
Time_of_Problem: 9.30
Station: Grays
Problem: Other

Details_of_incident

Ticket machines outside station not issuing special rate OAP tickets. Consultation at booking office led to man saying I should be lucky the ticket machine was even working as it had been out of action for weeks! I am a 79 year old OAP, disabled and walk with difficulty. I did not find it helpful to have to walk back to the level crossing and across to the London bound side - I cannot manage steps. My nephew posted this for me as he was so outraged that I was inconvenienced so much.

Name: Barry Cridland
Date_Of_Problem: 19.12.2005
Time_of_Problem: 9.29
Station: Grays
Problem: Cancellation

Details_of_incident

Cancelled due to previous incident at Laindon

Name: Lee Dandy
Date_Of_Problem: 19/12/05
Time_of_Problem: 21.44
Station: Upminster
Problem: Delay

Details_of_incident

Pitsea Service, East bound. Train delayed at Upminster. Driver announced that he was waiting for a train to clear the single line section of track.

Name: Colin Brown
Date_Of_Problem: 15/12/2005
Time_of_Problem: 0759
Station: Chafford Hundred
Problem: Cancellation

Details_of_incident

Name: daniel dean
Date_Of_Problem: nov 05 on
Time_of_Problem: eve
Station: Chafford Hundred
Problem: Other

Details_of_incident

the new ticket barrier arrangements at chafford hundred station are causing enormous problems at rush hour. For example yesterday evening of the 8 available gates only 3 were set to allow people to exit the station. This is compounded byt the poor sheter facilities at the station which results in passengers waiting to board the train milling around the station doorways. Sooner or later this is goig to result in an argument and quite possibly a fight.

Name: Melanie Reilly
Date_Of_Problem: 11/11/05
Time_of_Problem: 18:00
Station: Upminster
Problem: Other

Details_of_incident

Again Sunday, anothe bus journey. Driver got lost coming out of Chafford Hundred and I had to navigate the bus back to Grays bus/train station

Name: Melanie Reilly
Date_Of_Problem: 11/11/05
Time_of_Problem: 08:40
Station: Grays
Problem: Other

Details_of_incident

As a Sunday had to get the bus. Arrived at 08:10 - buses were parked up (which we could see), but didn't arrive at station until 08:40 (yes we froze), person co-ordinating sat in his car nice and warm. Bus driver got lost around Ockendon, just caught train to Upminster

Name: Jacqui West
Date_Of_Problem: 13/12/05
Time_of_Problem: 18:30
Station: Barking
Problem: Delay

Details_of_incident

I was on the 17:53 Fen St which stops at Laindon when outside Barking the driver announced that as the train was running 13 minutes late, the first stop was now Benfleet, so cut out West Horndon, Laindon, Basildon and Pitsea.

Name: Leigh Fisher
Date_Of_Problem: 10/12/05
Time_of_Problem: 07:29
Station: West Ham
Problem: Cancellation

Details_of_incident

07:29 West Ham to Chafford Hundred cancelled, no explanation, no staff present.

Name: Greg Simpson
Date_Of_Problem: 13/12/2005
Time_of_Problem: 21:20
Station: Fenchurch St.
Problem: Cancellation

Details_of_incident

21:20 train through Chaford Hundred Cancelled at Fenchurch Street, due to problems at Shoeburyness

Name: Lisa Aldham
Date_Of_Problem: 10/12/05
Time_of_Problem: 10.37
Station: Barking
Problem: Other

Details_of_incident

The 10.31 from Rainham to Barking pulled into Barking on time but because the train was terminating at Barking we had to go over to Platform 5 to connect to Fenchurch Street. However, the train that was in platform 5 departed before we could get from Platform 8 to 5. I really do think that if the Rainham train was terminating at Barking then the train on Platform 5 should really have waited a few more minutes to ensure that we could board it.

Name: Lisa Aldham
Date_Of_Problem: 12/12/05
Time_of_Problem: 18.15
Station: Rainham
Problem: Delay

Details_of_incident

Was supposed to be in at 18.05 arrived at 18.15.

Name: Jane Patchett
Date_Of_Problem: 9/12/05
Time_of_Problem: 10.10
Station: Barking
Problem: Other

Details_of_incident

Turfed off Grays to Fen St train, which terminated at Barking due to mechanical problems. Subsequent train on other platform delayed by 5 mins.

Name: Steven
Date_Of_Problem: 09/12/2005
Time_of_Problem: 9.25
Station: Basildon
Problem: Delay

Details_of_incident

Delayed by 10 minutes - slow from Upney. No apology or announcement as to what the problem was. Apparently it was due to signalling difficulties...

Name: Joanne Peters
Date_Of_Problem: 08/12/2005
Time_of_Problem: 19.45
Station: Fenchurch St.
Problem: Cancellation

Details_of_incident

Arrived at station for the 20.05 which was shown as cancelled. Waited for 20.20 which did not appear on the board. General chaos surrounding Thurrock trains, little information on boards. Trains shown as arriving then disappearing to be followed by announcement of cancellation. Eventually caught the 20.35 which arrived but departed 10 minutes late at 20.45. Slow journey after this, no explanations offered. Eventually arrived home at 21.45. Not good enough c2c!

Name: Pauline Cridland
Date_Of_Problem: 07/12/2005
Time_of_Problem: 07.36
Station: Grays
Problem: Cancellation

Details_of_incident

07.36 from Grays via Chafford was cancelled and replaced with a bus service. Bus was not at Station however at 7.30.

Name: Pauline Cridland
Date_Of_Problem: 06/12/2005
Time_of_Problem: 17.26
Station: Fenchurch St.
Problem: Delay

Details_of_incident

17.26 left on time but ran very slowly through to Barking. Eventual journey arrived 14 minutes late at Grays. A look at the board showed all subsequent trains to Pitsea as being between 4 and 10 minutes late

Name: Danny stock
Date_Of_Problem: 01/12/2005
Time_of_Problem: 8.00
Station: Chafford Hundred
Problem: Cancellation

Details_of_incident

No trains at all due to track side fire. One bus after 20 mins which of course is not going to accommodate the hundreds of people outside Chafford Station. Had to drive to Grays, pay £3.50 for parking at Grays station, got to work over an hour late and still need to pick up my car later tonight.

Name: Fred Fullerton
Date_Of_Problem: 03/12/2005
Time_of_Problem: 1000
Station: Grays
Problem: Other

Details_of_incident

There was engineering work being carried out between Shoeburyness and Southend. c2c said that because of this work the normal Grays to Fenchurch St Saturday service was terminating at Barking?

Name: Fred Fullerton
Date_Of_Problem: 04/12/2005
Time_of_Problem: 0800
Station: Grays
Problem: Cancellation

Details_of_incident

All trains were suspended on the Tiulbury line because of a shortage of electricity we were informed. This carried on all day.

Name: Shane
Date_Of_Problem: 30/11/2005
Time_of_Problem: 17:32
Station: Fenchurch St.
Problem: Cancellation

Details_of_incident

I was due to catch the 17:32. I was informed however to catch a train earlier to Barking and change at barking. I arrived at Chafford at 18:25, twenty minutes late.