Below are some answers to questions we are frequently asked:

Why are their still 4 coach trains on the Thurrock routes in the rush hour?

Most of these will be run as 8 coach from the May 2008 timetable changes. Basically the 4 coach trains originate from Grays platform 3, which is only 4 cars in length. These trains start in platform 3 as it avoids the need for them to turn back in platform 2, and thus blocking the mainline whilst this takes place. Platform 3 is currently being lengthened to 8 car length to allow these improvements to take place.

Why can't more trains stop at West Ham?

This is due to the signalling between Barking & Fenchurch Street. West Ham was built just after the line was resignalled in the mid 1990's, and thus provision was not made for the stopping of trains at West Ham. Network Rail have a program to resignal the stretch between Barking & Limehouse. This is expected to be complete for either the December 2009 or May 2010 timetable changes.

Why can't Thurrock stations be extended to 12 car length, like the via Laindon route?

The Network Rail route utilisation strategy and the Government HLOS (future rail spending plans) indicate that Thurrock platforms should be extended from around 2012, with a corresponding increase in rolling stock. Outline plans suggest Pitsea - Tilbury - Ockendon - Upminster will be the first route to receive 12 car platforms, with the Purfleet, Rainham and Dagenham Dock section following shortly after.

Updated 21/01/2008