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The Thurrock Rail Users Group, are the rail passengers’ group for all Thurrock stations. We work closely with the route’s MP’s, Council, Passenger Focus and c2c itself and other organisations to seek improvements in c2c’s rail service so as to meet the needs of the travelling public. We continue to work for you, monitoring actual and potential developments and pressing for appropriate improvements under all of the obvious – but well worth reminding you here - headings, including timetable / capacity changes; station facilities; fares and ticket issuing; passenger security on stations and on trains; operational matters such as performance, management of disruptions; customer information (real-time and enquiries) and relations (timeliness and quality of replies to letters and e-mail); checking c2c’s own publicity; and engineering (remember the “wrong kind of air pressure changes”?).
We are a non-political organisation who are unfunded and therefore sometimes accept mutual practical support on appropriate issues of common ground with other organisations.
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